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Need Help with HSH's Content?

If you're one of the many who have signed up to use our free daily mortgage rate images, free monthly consumer loan statistics images, or our free mortgage calculators for their website and are having problems getting the image (or calculator) to appear on your web page, please see if this page can help you.

Where do I put my code?

The code 'snippet' is HTML code, like an "image tag" (for example, <img src=...>). you will want to position the code where you want the content to appear.

For people using an HTML Editor with "Design View" or "WYSIWYG" view, we recommend typing something like ##### as a placeholder in design view where you want the element to show up; then, switch to code view and replace the ##### with the snippet.

What to do if the content does not appear on your web page

Your Browser Must Have Javascript Enabled

Our code snippet requires Javascript to work. If you have it turned off, you'll need to turn it on.

Your Web Page Isn't on a Web Server

You won't be able to see our content on your page if you're testing the page on your desktop, or if it's in 'preview' mode. The only way you can see our content on your page is if your page is "live" -- that is, it's on a web server and accessible from the Internet.

Incorrectly Pasted Snippet

By far, the most common problem comes when your HTML editor fails to properly insert the HTML code 'snippet' which we send to you. Certain programs -- notably Microsoft FrontPage -- will chop up the line. This results in a broken snippet that, sadly, just will not work.

Here's an example of a proper code snippet:

<script language=JavaScript
src=http://cgi.hsh.com/syndicator1/mycode.asp?user_id=9&filecode=hshtoday-30yr-1yr-85x180>
</script>

Solution 1

1) Be sure there are no spaces in the </script> part of the snippet. Some e-mail programs insert spaces to disable Javascript snippets (as a precaution against malicious code). You'll need to remove them.

Solution 2

2) Note that the example shows the only two places where a carriage return can go:

  1. between the <script language=JavaScript section but before the <src>
  2. before the </script>

However, the rest of the snippet must be on one line.

Help for FrontPage users: Pasting with FrontPage

First, copy the HTML snippet from your e-mail.

If you use FrontPage 1.x, FrontPage 97, or FrontPage Express:

  1. Decide where you want the content to appear, then
  2. select "Insert | HTML Markup..." and paste the snippet into the edit box. Click OK.

For users of FrontPage 98:

  1. Decide where you want the content to appear, then
  2. select "Insert | FrontPage Component... | Insert HTML" and paste the snippet.

If you use FrontPage 2000:

  1. Decide where you want the content to appear, then
  2. select "Insert | Advanced. | HTML..." and paste the snippet.

Click 'OK', save your page, and put it on your web server.

If you use FrontPage 2002:

  1. Decide where you want the content to appear, then
  2. select "Insert | Web Component | Advanced Controls | HTML" and paste the snippet.

Click 'OK', save your page, and put it on your web server.

If you use FrontPage 2003:

  1. Decide where you want the content to appear
  2. Make sure you are in Code View, then
  3. paste the code snippet.

Click 'OK', save your page, and put it on your web server.

Help for FrontPage users: Pasting with Notepad

You don't have to use FrontPage, you know. You can also simply use Notepad (or Wordpad), which come installed as part of Windows, to insert the HTML code snippet. It will work fine if you do the following:

  1. Copy the HTML snippet from your e-mail.
  2. Open the web page in Notepad.
  3. Decide where you want the content to appear, then paste the snippet into the web page.
  4. Save your page, and put it on your web server.

Help! I still can't see the image!

If you can't see the image, but others can, then something's interfering, somehow. You can ask us to take a look by using our contact form addressed to "Tech Support" -- and be sure to include the URL of your web page.

The cause might be settings on your computer (do you have Javascript enabled in your browser?). Or it might be a firewall in your office. Heck, it might even be a firewall that your ISP has enabled. (They don't always make it clear.)

Try viewing the page with someone else's computer in the office. If that doesn't do it, try viewing the page from a computer from some other location. If you have AOL, try that, too.

Still Having Trouble?

Use our contact form to tell us about it. Send to "Tech Support". Be sure to include the URL of your web page, or we won't be able to help you.

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